These Terms and Conditions (T&Cs) govern all transactions between Neroblu (hereinafter referred to as “the Company”) and its clients (hereinafter referred to as “the Client”). By engaging the services of Neroblu, the Client agrees to adhere to these T&Cs.

1. Services

Neroblu specializes in high-quality graphic design, Direct To Print (DTP) design, digital printing solutions, brand design, and brand strategy.

3. Payment Terms

Projects charged below R1000/¤50 must be paid for upfront and in full before any work begins. A non-refundable deposit of 50% of the total project cost is required before any work begins. The remaining balance is due upon project completion. The Company reserves the right to retain ownership of all designs and/or prints until full payment is received. Payments made later than 30 days after the job’s completion date will incur additional fees. The Company reserves the right to charge interest on overdue payments at a rate of 1.5% per month. Proof of payment is required for deposits and final payments. Work will commence or be delivered only once payment is reflected in the business account or cash register.

4. Scope of Work

The scope of work is detailed in the quotation or invoice based on the brief provided by the Client. If it is not on the invoice, it was not charged for. The invoice outlines all expected deliverables. Any additional work beyond what is quoted or invoiced will be charged at an additional relevant fee.

5. Revisions

Each design project includes two options for initial direction. The project includes three free minor revisions, which encompass all edits during one communication period, excluding major alterations or a complete restart of the project. Additional revisions beyond the included number will be charged hourly.

6. Client Responsibilities

The Client must specify materials for print. If not specified, the Company will make a creative decision based on the artwork, as detailed in the invoice or quote. Artwork will not begin without a clear understanding of the project. If the Client fails to explain their required expectations, the Company reserves the right not to begin or to charge additional fees for time wasted due to miscommunication. The Client is given the opportunity to brief the Company in the initial query and first meeting and to confirm that the understanding is correct through the debriefing process, either in documentation or meeting.

7. Project Timeline

If the Client does not revise or revisit the project within 30 days, the Company will assume the project is complete. Any continuation after this period will incur additional fees. Deadlines must be discussed and agreed upon by both the Client and the Company. The Company is not liable for delays caused by the Client’s failure to provide necessary information or approvals. If no deadline is discussed or agreed upon, the project will continue without a definitive deadline. Deadlines provided by the Client after initial deposit or payments are made may be rejected by the Company.

8. Project Cancellation

If the Client cancels the project, the deposit is non-refundable and the Client will be charged for any work completed up to the cancellation date. The Company reserves the right to cancel the project and refund any unused portion of the deposit if the project is deemed not a good fit.

9. Quotes and Invoices

All quotes and invoices are valid for 30 days from the date issued. The Company reserves the right to adjust prices after the 30-day validity period.

10. Design & Print Proofs

Proofs will be delivered via the Client’s preferred method of communication, typically WhatsApp or email. The Client is responsible for checking proofs carefully for errors or omissions. The Company is not liable for any errors after the Client has approved the final design.

11. Print Quality and Color Matching

The Company will strive to match colors accurately, but slight variations may occur due to the printing process. Colors may appear different on screen (RGB) compared to printed goods (CMYK). The Company is not responsible for color variations between digital proofs and final printed products.

12. Delivery and Shipping

Delivery and shipping costs will be outlined in the project quote. The Company is not responsible for any damages incurred during transit. The Client should inspect all deliveries upon receipt. Deliveries handled by any third party, including courier services, must be organized by the Client and are the Client’s responsibility. The Company is not responsible for damages, loss, or theft resulting from third-party delivery systems.

13. Ownership and Rights

The Company retains ownership of all designs until full payment is received. Upon full payment, ownership of the final design transfers to the Client. All design options not chosen by the Client remain the property of the Company. The Company reserves the right to use any designs created for portfolio purposes, marketing, and promotional activities. Clients have the right to check their order upon collection and raise any issues in front of the collections team. Once goods have left the premises, the Company is not liable for damages, errors, or inconsistencies.

All print-ready files, production files, fabrication layouts, cutter guides, RIP files, imposition files, and other manufacturing-ready outputs prepared by the Company remain the sole property and intellectual asset of the Company unless otherwise agreed in writing before the project begins. These files will not be supplied to the Client or any third-party producer unless the project was commissioned as a design-only service for external production and agreed in writing, or the Client has purchased the production files as a separate deliverable with written consent and licensing terms. Vendors used by Clients without purchasing production files must generate their own print-ready files from the legally supplied artwork. Supplying final artwork or vector files does not transfer production files.

14. Confidentiality and Non-Disclosure

The Company agrees to keep all Client information confidential and will not disclose details to third parties without consent. Full resolution designs, vectors, and prints will only be issued upon job completion and full payment.

15. Out-of-House Designs

The Company accepts out-of-house designs for print. Canva-made, AI-generated, and rasterized designs are outside the Company’s control regarding quality, detail, and color matching. The Company holds no liability for final print outcomes unless 100% vector designs are provided. Out-of-house designs are printed as received.

16. Marketing & Portfolio Use

The Client grants the Company the right to use designs, artwork, branding, prints, fabrications, mock-ups, and photographs of completed work for marketing and portfolio display across websites, social media, and other marketing materials. If the Client requires a temporary embargo, they must notify the Company in writing before the project begins. The embargo will be honored for an agreed period, after which this right resumes. This use does not affect the Client’s ownership rights.

17. Payment Methods

The Company accepts payments only in cash or via bank deposits. E-wallets and similar transactions are not accepted. Proof of payment is required, and work will only commence or be delivered once payment is reflected.

18. Liability

The Client is responsible for final approval of all designs. The Company is not liable for errors or omissions after approval. The Company is not responsible for issues arising from third-party printing or fabrication services. No liability is accepted for customer requests that violate the Copyright Act, 1978.

19. Force Majeure

The Company is not liable for failure to perform due to circumstances beyond its control, including natural disasters, pandemics, or governmental restrictions.

20. Amendments

The Company reserves the right to amend these T&Cs at any time and will notify Clients of significant changes.

21. Governing Law

These T&Cs are governed by the laws of South Africa. Disputes shall be resolved in the courts of South Africa.

22. Dispute Resolution

Disputes shall first be addressed through mediation. If mediation fails, parties may proceed to arbitration or the courts of South Africa.

23. Right of Admission Reserved

The Company reserves the right of admission and service at its discretion.